Customer Relations

The success of your business is defined by customer satisfaction.

This cliché cannot be ignored.

Too few businesses invest the time and resources required to ensure their staff have the emotional flexibility and interpersonal skills to:-

competently engage and /or communicate with and serve their customers.

How many times has the person who answered the phone or been your first point of contact in a commercial situation, been the deciding factor in continuing or discontinuing your relationship with that business. Be it at your local café, a call to your garage or bank; in a busy world we want friendly, efficient service.

Walk and Talk will give you that competitive edge. We will assess the strengths and deficits in your staffs behaviour and attitude, intervene with innovative strategies and evaluate the outcomes, guaranteeing improvement.